STRATEGIES TO IMPROVE THE QUALITY OF LABOUR RELATIONS IN ORGANISATIONS THROUGH CONFLICT MANAGEMENT

Abstract

Abstract:

The effective management of conflict is of paramount importance for the creation of a harmonious and productive work environment. It is frequently the case that conflicts emerge from the existence of disparate interests or objectives among individuals or groups within an organisational context. This study employs a literature review methodology to analyse a range of conflict resolution methods, including mediation, negotiation, and arbitration. In addition, it considers the roles of communication and leadership in conflict management. The findings indicate that effective communication and strong leadership are essential for the constructive management of conflicts. The most effective methods for resolving disputes are mediation and negotiation. Organisations are advised to develop clear conflict management policies and procedures and to implement ongoing training in communication and conflict management skills. Strong leadership should be supported by training in mediation techniques to enhance a collaborative and innovative work culture. The implementation of these strategies is expected to improve workplace relationships and organisational productivity.